Terms and Conditions

Please read the below before proceeding with your project


Prices listed on this site are subject to change without notice

Completed work is non-refundable. However, your project manager may allow considerations if your situation warrants it.

We offer a 60-day warranty on all web development work. We will fix any bugs within this period free of charge. If any changes or fixes are required after this period the work will be billable at our regular hourly rate.

Failure to pay invoices within 30 days may result in your services being disconnected.

If you the client are unable to allow us to complete your project within a reasonable time-frame (within +10% days from the originally estimated project deadline) you may be liable to additional fees to reschedule your project.


Domain Registration

If included in your quote the domain type is .com.au. Domain registration other domain extensions are available on request.

To ensure your domain is secure Shire Media Services encourages you to register your domain through us as we will send you reminders at well in advance before your domain is due to expire.

Shire Media Services.com.au takes no responsibility & provides no guarantees to your domain registration or renewals. It is the owner’s responsibility to pay for and renew these services to maintain ownership and service.


Web Hosting

We resell our hosting services via two Australian providers, VentraIP and Panthur.

You agree to adhere to both companies terms of service which can be viewed here: panthur.com.au/acceptable-use-policy.php. By agreeing to these terms you agree to indemnify us of any action taken against us as a result of your breach of our hosting providers terms.

Unless stated otherwise your website hosting package is our standard package which consists of; 500mb data storage & 1gb bandwidth transfer (per month).

Quotes are valid on the basis that you agree to host your website with Shire Media Services for 24 months minimum.

After this time, your website can be hosted by any provider of your choosing.

If you decide to move providers within this term you agree to pay a cancellation fee consisting of your remaining contract months multiplied by your monthly fee.

If your remaining contract term is over 6 months your cancellation fee will only be calculated at 6 months.

Some website functionality requires SSL security & dedicated IP addresses, if required these are an additional cost which your project manager will discuss with your prior to proceeding with the website functionality.

We facilitate a daily backup of all accounts – historical backups are not kept so it is recommended that you back up your web hosting data periodically so that in the event of a catastrophic failure or your website is hacked you have a current backup to restore your website & data with.

You also agree to keep any server-side scripts up to date this includes all open source CMS software such as Joomla or WordPress.



The pricing in an official quote (both verbal and written) are specific to the requirements provided by you the client. Any changes to these requirements may result in a variance to the above quotation.

All additional fees will be discussed prior to work being completed to ensure clarity and transparency.

All time frames discussed prior to your project are approximations and many factors can affect these estimates. The nature of our business means that some of these factors are out of our control and as such we cannot be held liable for variations in quoted time frames.

We will, however, endeavour to keep you updated of any such changes within a reasonable time frame.


Payment Terms

Projects quoted up to $1000:
Payments are due in 2 instalments 50% upfront and 50% upon website hand over.


Projects quoted greater than $1000:
Payments are due in 3 instalments. 50% upfront, 30% at demonstration stage (usually on a testing server and the site is 80% complete). The final 20% due when your website is published.


Website Design and Development Design

We will create designs for the look-and-feel, layout and functionality of your website.

This contract includes one main design plus the opportunity for you to make up to two rounds of revisions.

If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel the contract or continue to commission us to make further design revisions at the hourly rate of $95 or as set out in our original estimate.


Browser Compatibility

All website development will be created to render and work well in modern browsers like Google Chrome, Firefox, Safari and Edge. We do not test and nor will we create a website to operate in obsoleted or non-supported web browsers such as Internet Explorer.

If you need to show the same or similar visual design to visitors using these older browsers, we will charge you at the hourly rate set out in our original estimate for any necessary additional code and its testing.


Copy, Text content

We may have written content for your site but we’re not responsible for writing or inputting any text copy unless specified in the original estimate. If required we can provide copywriting services for $95 per hour or subcontract to a copywriter of your choosing.



You will supply us photographs either in digital or printed format. If you do not have any photographs we can provide these at an additional cost at $95 per hour for searching and, in the case of paid assets, we will on charge you the full purchase price – but only after you agree to the purchase.


Changes and revisions

The quotation prices at the beginning of this document are based on the number of days that we estimate
we’ll need to accomplish everything as detailed in the quotation questionnaire.

If you change your mind, add extra pages or templates or even add new functionality, then we can accommodate you of course. Shire Media Service will provide an additional quote for these items.


Technical support

We encourage all clients to utilise our hosting services as we cannot provide support to a website hosted on a third-party web server, there are too many environmental issues out of our control to adequately offer support or warranty on the websites function.

For sites hosted on our servers, we provide a 30 day warranty period in which time we will fix bugs at no cost to you. This warranty covers bugs only which are classified as errors in our code. This does not cover you changing your mind about functionality or design.


Software Scripts

Your website may contain software that requires updating periodically. This is particularly true with websites that utilise a CMS (content management system). Failure to update your site software scripts can and quite often do leave your website open to hackers and other malicious acts.

It is your responsibility to keep these scripts up to date unless specifically stated otherwise or provided for in a maintenance plan.


Legal stuff

While every effort is made to test our work we can’t guarantee that the functions contained in any web page templates or in a completed website will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate your website and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provisions shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Any disputes in this regard will be mediated first in NSW, Australia and any further legal activities will be undertaken in courts based in NSW, Australia and under the laws of the State of New South Wales, Australia.



You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by you or that you have permission to use them.

Upon final payment of your contract, copyright to all materials passes to you.

You recognise that Shire Media Services are not required to keep any of your original files or provide any native source files that we used in making them.

You also own text content, photographs and other data you provided unless someone else owns them. We own the HTML markup, CSS and other code and we license it to you for use on only this project.

We reserve the right to display and link to your completed project as part of our portfolio and to write about the project online, in video, and print media as we deem fit.

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